Frequently asked questions

Q: What is Employer View?

A: Employer View is an online questionnaire that gives employers the chance to tell Ofsted about their further education and skills provider. It is open to all employers who have employees being trained or educated by the provider. Ofsted may use the information to help make decisions about which providers to inspect and when. Employers’ views will also be available to inspectors at the point of inspection.

Q: Why do we want the views of employers?

A: Employers’ perceptions are crucial in coming to a view about the effectiveness of a provider. These views will form part of the jigsaw of information we use to form our overall assessment of a provider when we inspect, and when it comes to making decisions about which providers to inspect and when.

Q: How will Ofsted use the information from Employer View in inspections?

A: When we inspect a provider the information from employers will help us to hear what employers think and to know what questions to ask providers. We will discuss employers' views with the provider as part of their inspection. This is important as they need to be aware of the issues to help them to improve. However, each employer's response is confidential, and we will not tell the provider the names of any of the employers who completed the questionnaires or share any information which may reveal their identity.

Q: Will the results of Employer View be published?

A: The results of the Employer View questions will be visible on the site for any provider where a sufficient number of employers have completed the questionnaire. 

Q: Are all providers on Employer View?

A: Most of the further education and skills providers we inspect are on Employer View, including further education colleges; providers delivering work-based learning including apprenticeships; and community learning providers. Other forms of education and training – for example school sixth forms; education and training delivered through prisons; training funded by the Department for Work and Pensions; and National Careers Service guidance – do not currently feature on Employer View. Privately-funded providers such as private colleges and language schools are not included on Employer View.

Q: Why do employers have to register to use the site?

A: This is part of site security. The site requires employers to enter an email address and a password to complete the questionnaire. If someone fills in the questionnaire for the same provider more than once using the same email address the previous entries will be overwritten. On registration users have to verify their application via their email account. Other security measures are also in place to identify abuse.

Q: What happens if an employer wants to change their email address?

A: Once an employer has registered they will be able to access their profile page where they can change their email address & password.

Q: When can employers give their views to Ofsted?

A: Employers will be able to submit a survey at any time. If they submit another survey at a later time using the same email address to log in then their previous submission will be overwritten.

Q: Can employers give views about more than one provider?

A: Yes, when an employer registers they are asked how many different providers they are working with. They can register and give their views for up to three different providers.

Q: What happens if employers want to make a complaint about a provider?

A: Employer View does not replace the current arrangements for raising a complaint or notifying the appropriate body regarding concerns about safety or well-being. In order to find out more about how to contact Ofsted regarding a complaint please visit the complaints section on the Ofsted website.

Q: Will employers be able to view the results of an individual provider?

A: Yes, results will be published in real time and will be available on Employer View. However, we will not publish the results for a provider until 3 employers have completed the questionnaire for that provider.

Q: How will Ofsted ensure that views are anonymous?

A: All submissions will remain anonymous. Providers will not have access to email addresses; nor will the risk assessment team or inspectors within Ofsted, who will receive data only.

Q: What will happen to the information an employer gives?

A: Information about a provider from the Employer View responses may contribute to a provider’s annual risk assessment to help decide if and when the provider should be inspected. The risk assessment process uses a range of information including outcomes data, any concerns raised with Ofsted, and any other information Ofsted holds about a provider. The views of employers are a part of the jigsaw of information. In addition, if the Employer View responses give rise to a significant concern about a provider Ofsted may conduct a review of all the information we hold about a provider. The responses from Employer View will be taken into account but will not trigger an inspection on their own.

Q: Will providers be able to see the results from the survey?

A:  Yes, results will be published in real time and will be available on Employer View. This will allow the comparison of results between providers and over time.

Q: How can a provider contact Ofsted about Employer View?

A: Please email learner.employerview@ofsted.gov.uk.

Q: Will Ofsted be publishing ‘league tables’ of results?

A: No, we will only be publishing the results for each individual provider. However, as results are published on Employer View in real time people will be able to compare the results for different providers if they wish. Ofsted may also publish aggregated data for England as a whole, and use this data in other areas of our work such as surveys, Her Majesty's Chief Inspector’s Annual Report, or other publications.

Q: What questions are employers asked in the Employer View survey?

A: Employers will be asked to rate their view on the following 5 questions, from strongly agree through to don't know:

1. This provider communicates well with employers to ensure there are good links between the training employees receive at work and with the provider

2. This provider works well with my organisation to review individual employees’ progress and to plan their future training needs taking into account the objectives and outcomes the employer expects

3. This provider has ensured that the training is up-to-date and relevant so that employees develop a broad understanding and knowledge of their chosen career

4. This provider ensures that all employees receive the support, feedback and additional training in employability skills they need to help them to progress successfully

5. Would you recommend this provider to other employers?

Q: Some details about my provider are incorrect (for example, the address or telephone number) – how can I get these details updated?

A: If you are a provider and are registered on the Department for Education’s EduBase site, please update your details directly with EduBase and the new details will then feed through to Employer View. If you already have an EduBase log-in you can update your details at the following link: https://www.education.gov.uk/edubase/login.xhtml. If you do not have a log-in you will need to contact EduBase’s service desk on helpdesk@edubase.education.gov.uk. Providers who are not registered on EduBase should contact learner.employerview@ofsted.gov.uk.